News

A new episode of Accessibility on the Mic is now ready!
This time we welcome two guests who know everything about clear communication.

Justyna Białowąs from PKO Bank Polski and Dr. Jacek Wasilewski from the Warsaw University explain in a simple way:

• how neurotypical and neurodivergent people read the same text,

• how to teach large organizations to communicate clearly,

• where AI can support good communication - and where the risks are.

Enjoy!

We’re back after a short break with a new series of Accessibility on the Mic!

This time in the studio we’re joined by CX experts - Łukasz Stolarczyk and Kamil Maciejewski from the Research and Quality Monitoring Office at VeloBank.

We talk about how to combine Customer Experience with accessibility in banking - in a way that truly puts the human at the center.
Using VeloBank as an example, we walk through each stage of this process: from research to measuring outcomes.

Tune in!

On July 20, 2025, the Accessibility Council by the Ministry of Funds and Regional Policy accepted the first set of recommendations introduced by the working EAA Group for implementing the European Accessibility Act. This step moves Poland toward effective application of the so called Polish Accessibility Act.

In the latest episode of the Accessibility on the Mic podcast, we tackle – for the first time – the topic of accessibility in physical products, rather than services. Wojciech Drzewiński, the new Director of the Widzialni LAB – the Product and Service Testing Laboratory of the Widzialni Foundation – explains the issues related to testing the accessibility of everyday devices such as ATMs, payment terminals, and smartphones, in the context of legal requirements, technical specifications, and real user experiences:

• What challenges do manufacturers face in terms of accessibility?

• Which is more important – user privacy or security?

• What penalties are there for offering inaccessible products?

Tune in!

In the new episode of the Accessibility on the Mic series, Maciej Błażewicz – Accessibility and Inclusive Service Design Expert at LOT Polish Airlines – talks about how the national carrier is transforming the quality of air travel with empathy.

This is a conversation about how flying can truly be for everyone – if we start by listening to each other.

• What does a journey look like for a passenger with special needs – from booking to landing?

• Why is empathy so important?

• What can passengers and airlines learn from each other?

Tune in!

In this episode of the Accessibility on the Mic series, we take a behind-the-scenes look at the creation of one of the most popular payment systems in Poland.

We talk about an approach where the motivation for action comes not from regulations, but from the real needs of users. Although BLIK is not subject to accessibility legislation, it consciously implements accessibility standards – as part of responsible design and service development that everyone can use.

In the BAF Studio, we welcome Iwona Szymańska, Lead Product Designer at BLIK, who shares her knowledge and experience with us.

As always, the conversation is hosted by Mateusz Karasiński and Bartosz Sułkowski – UX designers and BAF ambassadors.

We invite you to a special edition of the Accessibility on the Mic podcast, in which, for the first time, a representative of a financial market supervisory institution – Michał Sas, Director at the Office of the Financial Ombudsman – tackles key questions, including:

• Which financial services must meet accessibility standards, and what exactly does that mean?

• What should the complaint procedure look like?

• What can companies expect in the event of an inspection?

With the Polish Accessibility Act on the horizon, our guest’s strong message should motivate companies to act now.

Why do we say there’s no accessibility without plain language? Why are companies that communicate clearly and understandably perceived as more trustworthy?

We discuss this with Aneta Dąbkowska – a plain language advocate and change-maker in large organizational cultures.

The guest of today’s episode is Dr. Karolina Mendecka – Director of the Business Accessibility Forum, attorney-at-law, and an expert who, like few others, combines in-depth knowledge of the Polish Accessibility Act with hands-on experience in its implementation.

Does business understand the upcoming changes? Is it ready for the new regulations? And how can it benefit from implementing accessibility? In this episode, we explore these and many other important aspects related to the forthcoming legislation on accessibility in Polish business.

As always, the conversation is hosted by Bartosz Sułkowski and Mateusz Karasiński – UX/UI experts and accessibility ambassadors at BAF.

Today we explore accessibility in the context of ESG – and beyond – examining the interconnections and their role in creating an inclusive business environment.

Our guest is distinguished expert Julita Dul-Tomczuk, Accessibility Coordinator at Bank Gospodarstwa Krajowego.

As always, the conversation is hosted by Bartosz Sułkowski and Mateusz Karasiński – UX/UI experts and accessibility ambassadors at BAF.

On September 4, the Ministry of Funds and Regional Policy hosted the inaugural meeting of the Group for the Implementation of the European Accessibility Act (EAA), operating within the Accessibility Council.

Welcome to the inaugural episode of the Accessibility on the Mic podcast series, created on the initiative of the Business Accessibility Forum.

In this project, we invite top experts in digital accessibility to share their legal, technological, and business perspectives. Our goal is to spark your curiosity and inspire you to take action.

Today’s special guest at the mic is Michał Furmankiewicz, Program Manager in the ISV and AI team at Microsoft.

On the hot topic of AI in the service of accessibility, he will be joined by hosts Bartosz Sułkowski and Mateusz Karasiński – UX/UI experts and BAF ambassadors.