Leaders - VeloBank
In the world of digital banking, accessibility and user convenience are becoming increasingly important.
VeloBank responds to these needs by introducing Vela – an intelligent AI assistant that not only simplifies everyday banking but also supports people with special needs.
Older adults, people with visual or motor impairments and neurodivergent individuals often face barriers when using banking applications:
- Difficulties with navigation
- Problems reading small text
- Lack of intuitive assistance
Vela comes to the rescue – a digital guide that provides intuitive support in using VeloBank mobile app:
- You can ask her questions by speaking or typing. This ensures comfort and flexibility in communication – users can choose the form that suits them best.
- Vela maintains context throughout the conversation, eliminating the need to repeat information.
- Vela suggests where to find documents, how to activate notifications or how to block a card – speeding up navigation through different app functionalities.
- She is available 24/7, meaning clients can access essential information at any time, enhancing the comfort of everyday banking.
- Vela saves clients’ time – she can help generate a BLIK code, redirect to the correct screen where a client can, for example, make a transfer or check exchange rates and much more.
Thanks to Vela, VeloBank clients gain:
- Greater independence for users with limitations
- Reduced need to contact the call centre or visit a branch
- Improved comfort and speed when using banking services
Vela is more than just AI – she is a digital guide who truly supports all our clients, including those with special needs, in using VeloBank’s mobile banking.
And that’s what Velo is all about!