Leaders - InPost Group
Accessibility at InPost - For Everyone, Always
Accessibility means more than meeting legal requirements. It's a mindset and daily practice — we design our services, communication, and workplaces so that using InPost feels natural and barrier-free for everyone. All customer-facing websites and applications across InPost’s markets are undergoing audits and improvements to move us closer to full accessibility.
How We Do It
- Content: Plain language, readable fonts, clear contrast, and prominent interactive elements.
- Terms and policies: We've introduced plain language as the standard in InPost documents and information materials, simplified language in consumer terms and conditions, and are gradually extending this approach to documents for all customer groups.
- Structure: Logical navigation, screen reader compatibility, and keyboard shortcuts.
- Multimedia and graphics: Alternative descriptions, captions, and transcripts for video content.
- Interactions: Appropriate touch target sizes, keyboard support, and voice navigation options.
- Marketing and communication: Workshops, designer guidelines, and accessible content templates — ensuring materials work for everyone.
- Social media: We plan and publish with accessibility in mind.
- Contact channels: Convenient and multi-channel.
- For blind and low-vision users: High contrast, text magnification, image descriptions.
- For Deaf and hard-of-hearing users: Video chat with Polish Sign Language interpreters (in partnership with Migam.org) and written contact; we're gradually expanding captions and transcripts.
- For users with mobility limitations: Full keyboard support, larger buttons, voice navigation.
- For users with cognitive challenges: Simplified content, fewer distractions, no flashing elements.
Our call centre and couriers have tools supporting communication, and complaint procedures and customer materials are adapted to digital accessibility standards.
People and Continuous Improvement
Accessibility is a process — that's why we invest in people: we train trainers, consultants, and couriers, create training materials and knowledge tests, run workshops with experts, and conduct user testing. We collaborate with NGOs and listen to feedback that guides practical improvements.
We think and design inclusively from the very first idea, ensuring solutions address diverse needs from the start.