Leaders - ING Bank
Plain Language at ING Bank Śląski
Banking should be simple and accessible. That’s why at ING, we make sure our services are easy to use and understand – for everyone. No matter your needs, our goal is clear: all our communications and documents, even the most complex ones, should be transparent.
Simple!
We’ve been leading the way in clear communication since 2014. To make this happen, we created Prostomat, a smart app that helps us simplify texts quickly and effectively. Thanks to it, we’ve already streamlined thousands of documents. Even key agreements are shorter – for example, our account opening agreement is now 58% easier to read.
Knowledge sharing
We believe good communication should be shared. That’s why we make our language principles available to everyone – you can download them from our website as a handy bookmark.
Every autumn, we host a Plain Language Conference, bringing together top communication and language experts. It’s a space to learn, exchange ideas, and explore how to create messages that are clear, accessible, and impactful.
We also collaborate with other banks. ING is part of the Polish Bank Association’s Plain Language Declaration, working alongside 20 other banks to make banking language simpler. We know this is the right direction.